Support & help
Trouble signing in
Use the same method you used to sign up. For an Apple account, choose Continue with Apple in the app. Email or phone accounts can use the recovery options available for that account. If self-service recovery is unavailable, use the developer’s website inquiry form. Mention ClipMix and describe the problem.
Uploads and rendering
Check the connection, project media and remaining quota. Resume or retry the original task if an upload stops.
Purchases and subscriptions
Use the Apple Account that made the purchase and choose Restore Purchases under Upgrade Plan. Manage renewal in your Apple Account settings.
Account, privacy and project support
After signing in, open workspace settings to request support and choose what the team can view. Include the app version, time and task ID. Keep passwords and verification codes private.